Production and Shipping

Production time + Shipping = Total time to delivery

Completed orders - with all required information - must be received by 4:00pm Mountain Time, or they will be processed the next day.

express product

Production for Express Products

Reusable Name Plates (without a logo) -- under 250 name plates Ships in 24 hrs.

Holders, Wall Mounts etc -- Ships in 24 hours.

Economy Plastic and Economy Metal -- Under 100 will ship within 48 hours.

Production for Custom Products.

Proof - After your order is placed, artwork is received, and a properly formatted list of names has been received, a digital proof will be created and emailed to you -- If changes to the paper proof are requested a new proof will be provided. Production WILL NOT begin until an approved, signed proof is received by Coller Industries.

Production - Once an approved proof has been received, production begins. If the production time and/or the shipping method need to be adjusted to meet your 'need by date' you will be contacted before production begins.

Completed orders (with a signed proof, and a properly formatted list) must be received by 5:30pm Mountain Time, or they will be processed the next day.

EXPEDITED FEES: $50.00

QUANTITY STANDARD EXPEDITED*
  Add two days for hot-stamped nameplates for production of the metal dies.
1-24 Next day Same Day (11am MT deadline)
25-49 Two days Next day
50-99 Three days Two days
100+ Four+ days Three days*

*Expedited production may not always be available. You will be contacted if meeting your 'Need By' date requries additional production or shipping charges.

*Production times for hot-stamped products will increase 2 days for the production of metal dies.

Production for Desk Wedges.

Proof - After your order is placed, artwork is received, and a properly formatted list of names has been received, a digital proof will be created and emailed to you -- If changes to the paper proof are requested a new proof will be provided. Production WILL NOT begin until an approved, signed proof is received by Coller Industries.

Production - Once an approved proof has been received, production begins. If the production time and/or the shipping method need to be adjusted to meet your 'need by date' you will be contacted before production begins.

Completed orders (with a signed proof, and a properly formatted list) must be received by 5:30pm Mountain Time, or they will be processed the next day.

EXPEDITED FEES: $50.00

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QUANTITY STANDARD EXPEDITED*
1-24 Next day Same Day (11am MT deadline)
25-49 Two days Next day
50-99 Three days Two days
100+ Four+ days N/A

Shipping

Coller Industries is not responsible for and assumes no liability for missed delivery dates caused by a failure on the part of the shipping company

All packages will be shipped by UPS.

Exception: Military Addresses — USPS Priority Mail

Not Available: UPS with shipping charged to customer or third party, Federal Express or other carriers, No product shipments to PO Boxes

Name Tag, Inc is located in Salt Lake City, Utah. Most products will be shipped from this location. A few items may be shipped from other locations and the delivery time may need to be adjusted. Be sure to select the appropriate shipping method (view available services) to insure that your products arrives on time.

If next day shipping is requested, the order must be submitted by 11 a.m. Mountain Time and confirmed by calling the customer service department at 1-800-272-5729. Shipping is always dependent upon product availability. Shipping times for custom orders are figured from the time production of the product(s) is completed -- production charts are available on each products order page.

When both custom and stock items are ordered, all products will be shipped together using the selected shipping method. (See the charts on the top of this page to determine the required production times)

UPS is the recommended carrier for Coller Industries. By using UPS, all labels and shipping information are printed directly from the computer address associated with the order. UPS is notified via a direct link over the Internet and the customer will receive a confirmation email with a tracking number. Delivery failures due to circumstances outside of UPS's direct control (weather, traffic, receivers office closed, no one available to sign, etc.) are not guaranteed. If a problem should occur Coller Industries will do everything possible to remedy the problem. We have our own UPS account executive who may be able to correct the shipping method or address while in route. If necessary we may even redo an order (if possible) so that it can be received when needed.

We do not recommend USPS. Arrival times for these packages are unpredictable and tracking services are not offered for priority mail. If packages are not received we will replace the contents after waiting 30 days (USPS policy) to allow for return of the original shipment. For packages sent via the Postal Service to a military address, replacement orders will be at the customer's expense. Insurance will be required on all packages sent by USPS.

UPS SHIPPING METHODS

METHOD DESCRIPTION
UPS Next Day Air Early A.M.

    Next business day delivery by 8:00 a.m. to major cities in the 48 contiguous states

    Delivery by 8:30 or 9:00 a.m. to most other U.S. cities, including Anchorage, Alaska

    Delivery by 10:00 a.m. to additional locations

UPS Next Day Air Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination
UPS Next Day Air Saver

Commercial Destinations: Next business day delivery by 3:00 or 4:30 p.m. where UPS Next Day Air® delivery is committed by 10:30 a.m. or 12:00 noon, respectively

Residential Destinations: Next business day delivery by end of day

UPS 2nd Day Air A.M. Delivery on the second business day by 10:30 a.m. or 12:00 noon to most commercial destinations
UPS 2nd Day Air Delivery by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time
UPS 3 Day Select Delivery by the end of the third business day
UPS Ground Day-definite delivery typically in one to five days. See map below.
UPS - ground shipping from Salt Lake City Utah

 

 

SHIPPING POLICIES

LATE OR MISSED DELIVERY TIMES — If an expedited shipment fails to arrive when scheduled, please contact Coller Industries. If a notice is received and acknowledged by Name Tag Inc. within ten days of the missed or late delivery time, excess shipping fees may be refunded. Fees will not be refunded for delays caused by the customer (ie., no one is available to receive or sign for the package, an improper or incomplete address, etc.) or for delivery failures due to circumstances outside of the shipping services' direct control (ie., inclement weather or traffic).

JOBS NOT SHIPPED WHEN SCHEDULED — If an unexpected problem is discovered during the production of your order, you will be contacted immediately. If a customer is not available, all production will cease until contact is made -- please have someone available who can respond in a timely manner. This delay in production may cause a delay in the shipment of your order. If you need your product by a specific date, please notify us at the time the order is placed.

Unless we have been notified of a specific date in advance (or an expedited production or shipping method has been chosen), shipping for a delayed order will use the same method chosen when the order was placed. If an order with a 'need by' date, expedited production and/or expedited shipping is delayed because of a production problem, we will attempt at our cost, to ship your product so that it arrives by the scheduled date.

If a product can not be shipped to arrive by the specified date, the customer will be notified and production will stop until the customer verifies that they are willing to accept the late delivery. If the customer is not available for contact or does not respond immediately, they may be responsible for a portion of the invoiced fees.

CANCELLED ORDERS — If a customer chooses to cancel an order once production has begun they will be responsible for a portion of the invoiced fees, based on the percentage of the order completed. Once the order ships, the customer is responsible for the entire order.

LOST SHIPMENTS — Coller Industries. uses third party services for shipping and is not responsible for their failures. However, insured shipments will be replaced by Coller Industries as soon as the shipping company declares the package lost. Notify Coller Industries of any lost packages immediately, we will work with you to find an equitable solution.

1-800-272-5729

A division of Coller Industries, Inc.
2211 South 300 West, Salt Lake City, UT  84115
© 2017 Coller Industries, Inc.
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